Swindon Borough Council faced two significant challenges when translating content for citizens where English is not their first language.
The translation process was time consuming and demanding requiring manual inputs from multiple colleagues internally. On average, this process consumed 12 days, coupled with an agency's 3–5 day human translation process resulting in a 17-day translation period per document overall.
Additionally, cost was a concern, the cost for translating documents on average was £160 per document. In addition, allocated budgets per department were nearing their limits.
In partnership with Amazon Web Services (AWS), Swindon council developed a solution that effectively addressed both problems. It drastically reduced costs to a mere £0.07 per document and slashed translation times to an average of 14 minutes, a significant improvement from 3 days.
